Questions Contact Home
Q: What is your return policy?
A: We feel that the quality of our charts is top notch. If you are unhappy with the chart, return it in resalable condition and you will receive a refund of the purchase price of all items returned. Shipping and handling cannot be refunded once the service has been performed. Custom and special order charts are not refundable.

Q: What are special order charts?
A: Special order charts are charts that are not updated automatically and kept in inventory. We have to make certain charts special order, which entails a higher price and a design wait time of up to two weeks, because we cannot design the charts ahead of time. For zone charts, this would be because every ZIP code has a different zone chart; for other charts, we simply have not had enough sales to reimburse our investor for the design costs in previous years. Special order charts are not refundable.

Q: Why are the amounts all $0.00 on the charts?
A: We provide high-resolution samples of our charts so you can have a good idea of what they will look like before you buy. However, we do not want to give away our charts for free! All dollar amounts and some other parts of the content have been blanked out for the web samples. Also, updates to regulations and new editions won't be reflected in the sample images. If you would like the charts complete with the dollar amounts, go ahead and order them!

Q: I live in a country where PayPal doesn't confirm addresses. Can I still buy from you?
A: Since you cannot confirm your address, we ask that you do the next best thing and verify your account. If you have a verified international PayPal account, you do not need to provide a confirmed address.

Q: What is the maximum order?
A: When ordering through this site, your maximum order is 10 of each item. However, you can absolutely order more than that if you would like! Simply contact us with your special order.

Q: What is your privacy policy?
A: All personal information is kept strictly confidential and never shared with third parties. You may receive a one time mailing asking if you would like to join a newsletter, or to announce updates to our product. If you do not respond to the one-time mailing you will not receive any more e-mail. PayPal's Privacy Policy applies to data processed through PayPal.

Q: Can I order by mail and pay by check or money order?
A: You certainly may. Please contact us by e-mail with your request. Do not mail a payment without contacting us first and receiving our response. is not responsible for lost or misdirected mail or stolen cash.